Hotel MS Privacy policy

Updated: June 12, 2021.

This privacy policy provides our policies for collecting, using and disclosing your information using Hotel MS. Users can access Hotel MS ("App") through an application downloaded from the Microsoft Store. The app allows users to control all areas of a hotel, hostel or similar establishments.
The app can be used in offline or online modes. In offline mode all data is cached in user's local device. In online mode data is saved in the cloud (Subscription required).


1. Information we collect

The app requests hotel and contact information as part of the app settings. The data collected is:

  • Hotel name
  • Hotel registration details, such as business number
  • Hotel Email address
  • Hotel Phone
  • Hotel Address
  • Hotel Website
  • Hotel Time zone
  • Contact Name and Email

Additionally, when using the app in online mode, the following fields are requested per user:
  • User name
  • User email address

As a hotel management system, the app collects information about customers, agencies and guests, such as:
  • Name
  • Email address
  • Phone
  • Address (Guests)



2. How we use your information

Hotel and contact information: The hotel data collected is used to identify the establishment and to display in report headers.
In online mode, this data can be used to notify users of important app updates.
The app also provides access to the Feedback Hub in Windows 10 in which your personal data can also be used.


User information: The user data collected (online mode) is used to identity the user session within the app.


Hotel management data: Information related to customers, agencies and guests is to be used from within the app only: supporting data for reservations, reporting, search, etc.


Analytics: As an universal Windows application, we collect non-personal information such as time zone, usage, error logs, etc. We use this information to monitor and analyze the use of the app, perform technical reviews and to increase the app functionality and user-friendliness.


We will not sell, rent or transfer any of the information collected to third parties without your prior consent.


3. Contacting us

If you have any questions about this Privacy Policy, please contact us at hotelms@veranolabs.com.